1. Furniture Upholstery Business Plan Sample and Template

Upholstery is an art form of transforming furniture into something beautiful and timeless. Starting a furniture upholstery business is a great way to tap into the potential of this industry. With the right business plan, you can succeed in this venture and make it a source of income for you. 

This business plan outlines the necessary steps to get started, including an overview of the market, a competitive analysis, financial projections, and a marketing strategy. This business can be used as a Furniture Business Plan Template

With this information, you will be well on your way to success!

2. Executive Summary

Business Overview

Upholstery Solutions is an innovative upholstery company in North Carolina specializing in custom-made furniture and high-end restoration. We are dedicated to providing superior-quality upholstery to residential and commercial clients. We can provide our clients with the finest upholstery services by utilizing our experience, decades of knowledge, and excellent craftsmanship. Our mission is to ensure our customers are 100% satisfied with their upholstery needs. 

We offer a wide range of services, including furniture upholstery, custom upholstery, furniture restoration, and fabric selection. Our upholstery services are available for both residential and commercial customers. We also offer a wide selection of fabrics and materials for our customers to choose from. We strive to provide our customers with the highest quality of service and ensure that the finished product meets their exact requirements. 

We have an experienced and talented team of upholstery professionals dedicated to providing our customers with the highest quality of upholstery services. Our team is highly knowledgeable in both the craft and the art of upholstery and can help our customers choose the best fabrics and materials for their needs. 

We are committed to providing superior customer service and ensuring our customers are completely satisfied with our services. We strive to provide our customers with the best quality of service and the highest level of customer satisfaction in the industry. 

Licensing organization in the Furniture Upholstery industry:

Start your Business Plan Now
Start My Business Plan


Upholstery Solutions is a furniture upholstery business specializing in custom furniture upholstery services. We offer our clients a wide range of services, including furniture reupholstering, fabric selection, custom cushion design, and furniture repair. We create unique pieces of furniture that reflect the personality of each client. 

Our products include: 

  • Upholstered furniture
  • Custom cushions 
  • Reupholstering of furniture 
  • Furniture repair services 
  • Fabric selection 
  • Custom furniture design

Customer Focus

Our furniture upholstery business, Upholstery Solutions, is dedicated to providing our customers with quality upholstery services and products. We understand that customers have unique needs, and we strive to provide them with the best possible experience. Our staff is highly trained and experienced professionals committed to delivering excellent customer service. We use only high-quality materials and the latest techniques to ensure that our customers receive the highest quality product. We offer competitive prices and a wide range of services to meet the needs of our customers. We are committed to providing a personalized experience to ensure our customer’s satisfaction with their purchases.

Management Team

In the Woodworking Business Plan Example, our management team consists of experienced professionals passionate about upholstery design and customer service. Our team is led by our CEO, who has over 20 years of industry experience and a proven track record in developing successful upholstery businesses. Our team also includes a Creative Director, a Production Manager, and an Operations Manager, who are all highly skilled in the art of upholstery design and production. Together, our team is dedicated to providing our customers with the highest quality furniture upholstery services and products at competitive prices while ensuring customer satisfaction and loyalty.

Franchise Business Planning 
Helps the franchisee get business case approval from the franchisor

Success Factors

The success of our furniture upholstery business will depend on several key factors. We will need to ensure that our products are of high quality, that we have a good understanding of the upholstery market and its trends, that we have access to the right suppliers of materials, and that we have a reliable customer service system. Additionally, we will need to create an effective marketing and advertising plan to ensure that our business stands out from the competition. Finally, we must have a strong team with the skills and knowledge necessary to make our business successful.

Financial Highlights

The company will initially be funded through a $50,000 loan from a bank, which will cover startup costs such as a new location, equipment, and materials. The company will also seek additional funding from private investors and from family members.

  • Anticipated gross sales of $600,000 in the first year of operation
  • Anticipated net profit of $125,000 in the first year of operation
  • A gross profit margin of 20%
  • Initial startup costs of $50,000
  • Fixed costs estimated at $50,000 per year 
  • The anticipated return on investment of 30% within 5 years
Furniture Upholstery Business Plan - proforma Financial Projections

3. Company Overview

Who is Upholstery Solutions Furniture Upholstery

Loga Mathangi

Highly Efficient Service

Highly Efficient Service! I am incredibly happy with the outcome; Alex and his team are highly efficient professionals with a diverse bank of knowledge.

∙ Loga Mathangi

Upholstery Solutions Furniture Upholstery is a professional upholstery service company in North Carolina. We specialize in providing custom, handcrafted upholstery services to our clients. Like Sewing Business Plan, our mission is to provide quality furniture upholstery services to our customers with the highest level of customer satisfaction.

We have an experienced team of upholstery professionals who have years of experience in the upholstery industry. Our team is highly trained in the latest upholstery techniques and technologies, and we are committed to providing our customers with the best possible service.

Our goal is to provide our clients with superior-quality upholstery services at competitive prices. We strive to provide our clients with the most up-to-date upholstery techniques and materials to ensure the best possible outcome. We understand that each customer has unique needs, and we strive to meet them with quality and satisfaction.

We offer various services, including furniture upholstery, upholstery repair, upholstery cleaning, and restoration. We also offer a variety of custom upholstery services, such as custom furniture upholstery, custom upholstery repair, and custom upholstery restoration.

To make our upholstery business profitable, we are committed to providing our clients with the highest level of customer service and satisfaction. We strive to ensure that our clients are satisfied with their projects from start to finish. We believe that our customers deserve the best, and we will do whatever we can to ensure that they receive it.

Upholstery Solutions Furniture Upholstery History

Upholstery Solutions Furniture Upholstery is a family-owned and operated business in North Carolina’s heart. We have provided quality upholstery services for residential and commercial customers since 1997.

In the early days, Upholstery Solutions primarily focused on custom upholstery services, focusing on making custom furniture pieces. Over the years, we have diversified our services to include a wide range of upholstery services, such as furniture refinishing, custom furniture design, and reupholstering.

Our customers continue to rely on us for our expertise in upholstery services and our commitment to providing excellent customer service. We strive to create a warm and welcoming atmosphere in our shop and take great pride in our craftsmanship.

4. Industry Analysis

The furniture upholstery industry is a highly fragmented industry, with small businesses focusing primarily on one region or local area.  In 2018, the value of the upholstered furniture market in the United States amounted to approximately 16.7 billion U.S. dollars. This market was forecast to reach a value of over 20 billion U.S. dollars by 2023.

Source: https://www.statista.com/statistics/1080589/upholstered-furniture-market-size-us/.

The furniture upholstery industry is highly dependent on consumer spending, as customers often purchase furniture upholstery services during significant life changes such as moving, redecorating, or purchasing new furniture. In addition, furniture upholstery services are often purchased as part of larger remodeling projects.

The furniture upholstery industry is highly competitive. A few large companies dominate the market, while small independent businesses compete with them by focusing on a narrow market segment or offering services of higher quality. As a result, the industry is characterized by low entry barriers and high competition levels.

The Furniture market in the United States is projected to grow by 3.95% (2023-2027), resulting in a market volume of US$295.10bn in 2027. This growth is expected to be driven by an increasing number of people moving into new homes and an increase in remodeling projects. Furthermore, the industry is expected to benefit from an increasing number of furniture stores offering upholstery services.

Source: https://www.statista.com/outlook/cmo/furniture/united-states

In order to remain competitive in this industry, it is important to focus on offering high-quality services, focusing on a specific target market, and marketing aggressively. It is also important to be able to distinguish oneself from competitors through superior customer service, innovative product offerings, and competitive pricing.

5. Customer Analysis

Demographic Profile of Target Market

The target market for starting an upholstery business is the local residential market. The target market comprises homeowners looking for new furniture or upholstery services for their existing furniture, similar to the Embroidery Business Plan. The demographic profile of this target market is as follows:

  • Age: The target market is comprised of homeowners between the ages of 25-65.
  • Income: The target market has an income level of $50,000-$150,000 annually.
  • Education: The target market is educated with a college degree or equivalent.
  • Family Status: The target market is comprised of married couples and families with children.
  • Location: The target market is located in the local area.
  • Interests: The target market is interested in home improvement projects and quality furniture.

The demographic profile of this target market will be used to inform the business’s marketing strategy. For example, to write an upholstery shop business plan, marketing efforts can be tailored to appeal to the interests and needs of this target market. Additionally, the demographic profile will help inform the type of products and services the business offers.

Customer Segmentation

Our customer segmentation for how to start an upholstery business will focus on three distinct groups:

  • Residential customers: This segment consists of homeowners, apartment dwellers, and those who need furniture upholstery for their personal residences.
  • Commercial customers: This segment consists of businesses, such as restaurants, hotels, retail stores, and office buildings, that require furniture upholstery services for their establishments.
  • Designers: This segment consists of interior designers and decorators, who often require furniture upholstery services for their clients.

6. Competitive Analysis

The furniture upholstery and repair business is a highly competitive field. As such, a new business needs to understand the competitive environment to develop a successful upholstery business description and plan.

Direct and Indirect Competitors

Direct Competitors

  1. Beautifully Upholstered: Beautifully Upholstered is a full-service furniture upholstery business in New York City. They offer various services, including custom upholstery, reupholstery, and furniture repair. Their services are done by experienced and certified upholsterers, and the quality of their work is very high.
  2. Upholstery by Design: Upholstery by Design is a furniture upholstery business in Los Angeles. They specialize in custom upholstery, furniture repair, and antique restoration. They are known for their high-quality work and for their attention to detail.
  3. Advanced Upholstery: Advanced Upholstery is a furniture upholstery business in San Francisco. They specialize in custom upholstery, furniture repair, and antique restoration. They offer various services, including slipcovers, cushions, and more.

Indirect Competitors

  1. Furniture Stores: Furniture stores such as IKEA, Ashley Furniture, and other large retailers offer furniture at discounted prices. These stores do not offer upholstery services, but they offer furniture cheaper than upholstery shops.
  2. Interior Designers: Interior designers often offer upholstery services to their clients. These services are typically more expensive than upholstery services offered by upholstery shops, but they often offer unique and customized designs.
  3. Do-It-Yourselfers: Do-it-yourselfers can purchase furniture and upholstery materials and attempt to upholster the furniture themselves. This is often a cheaper alternative to hiring a professional upholsterer, but the quality of work is often lower.
Any questions? Get in Touch

Competitive Advantage

The competitive advantage of our company lies in our unique approach to upholstery. We specialize in custom upholstery, which allows us to create unique pieces that cannot be found elsewhere. We also use the highest quality materials available, and our attention to detail sets us apart from our competitors. 

Our team of experienced craftsmen can create and repair furniture quickly and efficiently, allowing us to offer competitive pricing. We also offer a wide selection of fabrics, allowing customers to choose from various colors, textures, and patterns. Finally, our commitment to customer service ensures that our customers are always satisfied with the outcome of their projects.

7. Marketing Plan

The marketing plan for the furniture upholstery business will use a mix of traditional and digital marketing techniques.

Traditional Marketing

We will utilize traditional marketing techniques to promote our business. These include:

  1. Networking: We will attend local business networking events and conferences in order to make connections and promote our business.
  2. Advertising: We will place ads in local newspapers and magazines, as well as online.
  3. Direct Mail: We will send out postcards and flyers to potential customers in our target market.
  4. Public Relations: We will leverage local media relationships to promote our business and products.

Digital Marketing

We will also use digital marketing techniques to reach potential customers. These include:

  1. Social Media: We will create accounts on Facebook, Twitter, Instagram, and other social media sites and use them to promote our business.
  2. SEO: We will optimize our website for search engine rankings and pay for targeted ads.
  3. Email Marketing: We will create a targeted email list and send out regular emails to promote our products and services.

Promotions Strategy

We will use a combination of promotions and discounts to attract customers. These include:

  1. Referral Programs: We will offer discounts to customers who refer us to their friends and family.
  2. Coupons: We will offer coupons in local publications and online to attract new customers.
  3. Free Trials: We will offer free trials of our services to potential customers.
  4. Contests: We will run occasional contests on our social media accounts, offering discounts or prizes to winners.


Mark-up: Our furniture upholstery business will have a markup of 50% on all products. This will help us to cover our overhead costs and make a profit.

Labor: We will charge an hourly rate of $25 per hour plus labor materials.

Materials: We will purchase all materials from reputable vendors at competitive prices. We will also purchase in bulk to help reduce costs.

Shipping: We will add a flat fee of $10 per order for shipping and handling.

Discounts: We will offer a 5% discount for orders over $500 and a 10% discount for orders over $1000.

Payment: We will accept cash, credit card, and PayPal payments. We will also offer a 30-day payment plan for larger orders.

8. Operations Plan

The operations plan is the core of our business plan, as it outlines how we will run the furniture upholstery business. This plan will include the functions of operations, including the organizational structure of our team, the production process and supply chain management, the product delivery process, and the financial and operational costs associated with this business.

Operation Functions

Organizational Structure: We will establish a team of experienced professionals, including a manager and a team of upholsterers, to handle the business’s day-to-day operations.

Production Process: We will use the latest technology to ensure the highest quality of upholstery and the quickest turnaround times.

Supply Chain Management: We will use our network of suppliers to ensure the availability of the necessary materials and components for our business.

Product Delivery: We will use our own vehicles to deliver our products to customers and third-party services to deliver products to customers outside of our region.

Financial & Operational Costs: We will track our costs and expenses to ensure we are operating the business efficiently and that our costs are in line with our revenue.


3/15/202X – Develop and implement an organizational structure.

3/22/202X – Establish a supply chain network.

4/1/202X – Develop a production process.

4/8/202X – Finalize a delivery system.

4/15/202X –Track operational and financial costs.

4/22/202X – Launch the business.

9. Management Team 

The management team at Furniture Upholstery is comprised of experienced professionals from a variety of industries, united in delivering quality service and craftsmanship to our customers. Our team is focused on providing an outstanding customer experience and creating a workplace that encourages collaboration and innovation.

  1. President
  2. Vice President
  3. Chief Financial Officer
  4. Chief Operating Officer
  5. Chief Marketing Officer
  6. Director of Sales
  7. Director of Operations
  8. Director of Human Resources
  9. Director of Quality Assurance
  10. Director of Customer Service
Any questions? Get in Touch

10. Financial Plan 

We estimate our upholstery business start-up costs to be approximately $20,000. This includes the cost of our equipment, furniture, materials, and supplies. We also expect our monthly operating costs to be approximately $8,000. This includes rent, utilities, insurance, wages, and other overhead expenses.

Key Revenue & Costs

Key Revenue 

  • Retail sales of custom-made furniture: $50,000
  • Upholstery services: $34,000
  • Repairs and maintenance: $16,000

Key Costs

  • Equipment, furniture, materials, and supplies: $20,000
  • Rent: $2,500
  • Utilities: $1,500
  • Insurance: $1,000
  • Wages: $4,000
  • Advertising and marketing: $2,000
  • Other overhead expenses: $2,500

Funding Requirements and Use of Funds

Funding Requirements 

We require $20,000 in startup capital for running an upholstery business to cover the cost of our equipment, furniture, materials, and supplies.

Use of Funds

The funds will be used to purchase the necessary equipment, furniture, materials, and supplies needed to launch our business. The funds will also cover rent, utilities, insurance, wages, and other overhead expenses. Any remaining funds will be used for advertising and marketing costs.

Key Assumptions

Market growth: The furniture upholstery industry is estimated to grow 6.5% annually over the next 5 years.

Customers: The furniture upholstery business plan assumes a base of 1,000 customers in year 1, increasing to 1,200 in year 5.

Revenue: Revenues are projected to grow from $500,000 in Year 1 to $800,000 in Year 5.

Operating Expenses: Operating expenses are projected to grow from $300,000 in Year 1 to $500,000 in Year 5.

Profitability: The furniture upholstery business plan projects a profit margin of 25% in Year 1 and 30% in Year 5.

Investment: The furniture upholstery business plan assumes an investment of $150,000 in Year 1 and $200,000 in Year 5.

Employees: The furniture upholstery business plan estimates the number of employees to be 10 in Year 1, growing to 15 in Year 5.

Financial Projections

Income Statement

All tables in Furniture Upholstery Business Plan PDF.

11. FAQ

Is upholstery profitable?

Upholstery can be a profitable business, depending on the type of upholstery services you offer and how you market and manage your business. Many successful upholstery businesses specialize in creating custom pieces or restoring antique furniture. Others focus on producing furniture and other items for commercial clients. With a combination of the right skills, marketing efforts, and business management, upholstery can be a lucrative business.

What type of industry is upholstery?

Upholstery is a trade and craft industry that involves the repairing and refurbishment of furniture, as well as the creation of new furniture using fabrics, leather, and other materials.

Download Furniture Upholstery Business Plan Sample in PDF