Call Center Business Plan
- 1 Do you want to start call center business?
- 2 Executive Summary
- 3 Company Summary
- 4 Services for Customers
- 5 Marketing Analysis for Call Center Business
- 6 Strategy
- 7 Personnel Plan
- 8 Financial Plan
Do you want to start call center business?
Are you thinking of opening a call center? There is no doubt this is a great business venture with immense potential. In the recent years, the telemarketing industry has been experiencing a steady growth of between 6.5% and 8% per annum. The quest for organizations to improve their customer service in order to outshine their competitors has compelled many firms to outsource their telemarketing to experts. This is a cost effective approach compared to investing in an in-house call center. To succeed, a number of issues have to be taken care of but you can be assured to recover your capital within the first three years.